COVID-19 Updates

COVID-19 (Coronavirus) update: information for YLW passengers

Updated: May 13, 2020

We understand that there is concern among passengers, employees and residents surrounding the coronavirus outbreak. The safety of airport employees, passengers and our greater community is always our priority at YLW. We are committed to keeping employees, passengers and the public informed as we receive updates on COVID-19.

The Canada-U.S. land border travel restrictions are in effect. Under these restrictions, the Canada-U.S. land border will be closed to all non-essential travel, remaining open only for commercial operations and people who need to cross for essential work. Anyone who has COVID-19 symptoms will not be able to travel by air.

As per B.C.'s Medical Health Officer, if you are returning from an international trip, it is mandatory for you to self-isolate for 14-days and complete and submit a self-isolation plan. If you are a returning Canadian or on essential business travel you will be allowed in.

On March 18, 2020, the Government of Canada restricted overseas international flights to four airports: Pearson International Airport, Vancouver International Airport, Montreal-Pierre Elliott Trudeau International Airport and Calgary International Airport; however, flights from Mexico, the Caribbean and the U.S. are currently exempt, which is why flights to Seattle were arriving at YLW. 

Flights to Mexico, Las Vegas, Phoenix and Seattle are not currently operating, as airlines reduce service across their flight network to respond to COVID-19 and to help get Canadians home. Contact your airline for information and updates about flight schedules. 

Please continue to monitor updates from your airline and the Government of Canada as information is changing every day. 

Airport screening measures

Canadian airports, including YLW, follow directions provided by the Public Health Agency of Canada (PHAC). PHAC has advised YLW to implement additional screening measures for arriving passengers to detect and contain coronavirus.

  • Canada has closed the border to foreign nationals, with some exceptions such as air crews. Please contact Canada Border Services Agency at 1-800-461-9999 with any questions. 
  • It is mandatory for all travellers arriving into Canada to self-isolate for 14 days; they also have to fill out a Public Health Agency of Canada (PHAC) coronavirus form, declare if they are experiencing symptoms and complete a self-isolation plan. More information about these new requirements is available on the Government of B.C. self isolation webpage.
  • Everyone travelling via air must have a non-medical mask or face covering to cover their mouth and nose during travel. Travellers without a mask will not be allowed to continue on their journey. Find out more.
  • Airlines have been directed by the Government of Canada to prevent all travellers who present symptoms of COVID-19 from boarding a plane when travelling domestically or internationally. Anyone who has symptoms will not be able to travel by air.

Frequently Asked Questions

Are international flights arriving at YLW?

Flights from Seattle have now ended as Alaska Airlines has reduced service across its flight network to respond to COVID-19. All passengers arriving from international destinations on scheduled commercial flights will land at one of four Canadian airports (Vancouver, Calgary, Toronto or Montreal).

  • The Province has ordered that anyone entering British Columbia from an international destination including the U.S. must self-isolate for 14 days and complete a self-isolation plan. 
  • Travellers can submit isolation plans online or on paper before or upon arrival in B.C. 
  • More information about these new requirements is available on the Government of B.C. website

Are there confirmed cases of COVID-19 at YLW?

We will continue to be transparent and share information about events impacting YLW. As such, we are sharing notifications we receive from the Public Health Agency of Canada (PHAC) and impacted airlines regarding passengers travelling through YLW that later test positive for COVID-19.

  • This information is changing rapidly and we are advising all recent travellers to visit the the BC Centre for Disease Control public exposures page for inbound and outbound flights in B.C. with a case of COVID-19 on board
  • If you have travelled to or from other parts of Canada, and are concerned about potential in-flight exposure, check the federal government website 
  • WestJet is also sharing information about its specific flights with COVID-19 impacts

We are providing our utmost support to these agencies and doing our part to notify the public of potential exposure. The situation is dynamic, and through this challenging time we are committed to working with the airlines, PHAC, and other partners to keep you informed.

We are all in this together, and our commitment remains ensuring the safety and well-being of airport  passengers, employees and the broader community.

Additional safeguards in the terminal

YLW has proactively implemented several preventative, precautionary safeguards in the terminal, which include:

  • increasing the number of hand sanitizer stations located throughout the terminal
  • increasing sanitization of high-touch areas such as check-in kiosks, handrails and door handles, luggage carts and wheelchairs
  • encouraging social distancing by adjusting queuing lines, adding information to digital screens and announcements in the terminal
  • implementing temporary changes to dining and other airport services to reduce the spread of COVID-19 virus 
  • promoting everyday preventative behaviours such as handwashing and staying home if sick, with our teams across the airport

We are following the direction of the Provincial Health Ministry to exercise an abundance of caution, and our priority remains the health and safety of employees and travellers.

Changes to airport services

With the COVID-19 public health issue continuing to evolve, temporary changes to several airport services have been implemented until further notice. 

Dining, shopping & services

All restaurants will offer take-out service only. At each dining location, napkins and cups are available upon request.

  • White Spot Restaurant and Lounge: closed until further notice.
  • Tim Hortons: take-out only, the location before security will now be closing at 7 p.m. and after security will be open from 6 a.m. to 10 a.m.
  • Subway: take-out only, and will operate from 6 a.m. until the last flight departs.
  • Freshii: take-out only

Okanagan Estate Wine Cellar - closed

All wines are available for purchase through the gift shop.

Family Adventure Zone - closed

The Family Adventure Zone is now closed for social distancing and to reduce the spread of infection. 

Ambassador program services - unavailable

YLW has over 70 volunteer Airport Ambassadors who provide assistance and information to travellers. Until further notice, this service will not be available.

Tourism Kelowna information kiosk - closed

The information kiosk is closed until further notice. However, hard copy brochures are available at the kiosk, and travellers can contact Tourism Kelowna via Live Chat, phone or email.

Parking

Long-Term Parking Lot - temporarily closed

The Long-Term Parking Lot is closed until further notice.  The Short-Term Lot remains open andlong-term parking rates will apply. Vehicles currently located in the Long-Term Lot are able to exit the lot normally.

Valet parking - unavailable 

Until further notice, drop-off valet service will not be available. Passengers who currently have vehicles parked in valet parking may pick up their vehicle directly upon their return.

Ebus - bus service ends April 5

Ebus is temporarily suspending bus service effective April 5 until further notice. For more information, visit myebus.ca

Helpful links for the latest information from the Public Health Agency of Canada:

Other resources: