COVID-19 (Coronavirus) update: information for YLW passengers
Updated: March 27, 2020
We understand that there is concern among passengers, employees and residents surrounding the coronavirus outbreak. The safety of airport employees, passengers and our greater community is always our priority at YLW. We are committed to keeping employees, passengers and the public informed as we receive updates on coronavirus.
The Canada-U.S. land border travel restrictions are in effect and will stay in place until 11:59 pm EST on April 20. Under these restrictions, the Canada-U.S. land border will be closed to all non-essential travel, remaining open only for commercial operations and people who need to cross for essential work. The partial closing does not apply to air, freight rail, or sea travel between the United States and Canada.
As per BC’s medical health officer, if you are returning from an international trip, it is mandatory for you to self-isolate for 14-days.
- If you are a returning Canadian or on essential business travel you will be allowed in.
- Continue to monitor updates from your airline and the Government of Canada as information is changing every day.
Effective Wednesday, March 18, only four airports will receive overseas international flights including Pearson International Airport, Vancouver International Airport, Montreal-Pierre Elliott Trudeau International Airport and Calgary International Airport. YLW will continue to accept transborder flights from the U.S. and flights within Canada. Some airlines may choose to suspend their operations to help reduce the impacts of COVID-19. Contact your airline for information and updates about flight schedules.
Airport screening measures
Canadian airports, including YLW, follow directions provided by the Public Health Agency of Canada (PHAC). PHAC has advised YLW to implement additional screening measures for arriving passengers to detect and contain coronavirus.
- Canada has closed the border to foreign nationals, with some exceptions such as air crews, diplomats and U.S. citizens. Please contact Canada Border Service Agency at 1-833-784-4397 with any questions.
- It is mandatory for all travellers arriving into Canada to self-isolate for 14 days; they also have to fill out a Public Health Agency of Canada (PHAC) coronavirus form and are required to declare if they are experiencing symptoms.
- Airlines are now mandated to prevent all travelers who present symptoms of COVID-19 to board a plane at point of origin, meaning anyone who has symptoms will not be able to come to Canada.
Are international flights arriving at YLW?
YLW currently has one transborder flight arriving daily from Seattle. All international passengers arriving at YLW undergo the same screening protocols as other airports such as Toronto, Montreal, Calgary or Vancouver. The entry of who comes into Canada is the responsibility of the Government of Canada, and we are working closely with our government partners to ensure arriving international passengers are safely and effectively screened.
Additional safeguards in the terminal
YLW has proactively implemented several preventative, precautionary safeguards in the terminal, which include:
- increasing the number of hand sanitizer stations located throughout the terminal
- increasing sanitization of high-touch areas such as check-in kiosks, handrails and door handles, luggage carts and wheelchairs
- encouraging social distancing by adjusting queuing lines, adding information to digital screens and announcements in the terminal
- promoting everyday preventative behaviours such as handwashing and staying home if sick, with our teams across the airport
We are following the direction of the Provincial Health Ministry to exercise an abundance of caution, and our priority remains the health and safety of employees and travellers.
Changes to airport services
With the COVID-19 public health issue continuing to evolve, temporary changes to several airport services have been implemented until further notice.
Dining, shopping & services
All restaurants will offer take-out service only. At each dining location, napkins and cups are available upon request.
- White Spot Restaurant and Lounge: closed until further notice.
- Tim Hortons: take-out only, the location before security will now be closing at 7 p.m. and after security will be closing after the last flight departs.
- Subway: take-out only, and will operate from 6 a.m. until the last flight departs.
- Freshii: take-out only
Okanagan Estate Wine Cellar - closed
All wines are available for purchase through the gift shop.
Family Adventure Zone - closed
The Family Adventure Zone is now closed for social distancing and to reduce the spread of infection.
Ambassador program services - unavailable
YLW has over 70 volunteer Airport Ambassadors who provide assistance and information to travellers. Until further notice, this service will not be available.
Tourism Kelowna information kiosk - closed
The information kiosk is closed until further notice. However, hard copy brochures are available at the kiosk, and travellers can contact Tourism Kelowna via Live Chat, phone or email.
Long-Term Parking Lot - temporarily closed
The Long-Term Parking Lot is closed until further notice. The Short-Term Lot remains open and long-term parking rates will apply. Vehicles currently located in the Long-Term Lot are able to exit the lot normally.
Valet parking - unavailable
Until further notice, drop-off valet service will not be available. Passengers who currently have vehicles parked in valet parking may pick up their vehicle directly upon their return.
Helpful links for the latest information from PHAC on the novel coronavirus situation:
- Visit the PHAC website
- Read the preventing coronavirus infection information
- Call the PHAC public information line if you have additional questions: 1-833-784-4397
- Get the latest updates on novel coronavirus at BCCDC.ca