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Holiday travel

The holiday season can be one of the most stressful times of the year to travel. Winter storms, high passenger numbers and increased security measures can make the experience particularly frustrating.

With more direct flights to more destinations, this season promises to be an active one. The busiest travel days are expected to be December 26 to January 4.

Airport Vehicle Parking Advisory
Parking will be limited during this peak holiday travel period. Alternative transportation is recommended.

Frequently asked questions
What time should I be at the airport?

At least 90 minutes before domestics flights and two hours before international flights.

What kind of identification do I need?

Requirements can vary depending on whether you are travelling domestically or internationally so you should check with your airline. Be sure to have valid government issued photo identification for all flights. All passengers, including Canadian and U.S. citizens, are required to present a valid passport when travelling by air between Canada and the United States.

If you are not a Canadian or American and you are travelling to the United States, please apply for Electronic System for Travel Authorization (ESTA). ESTA is an on-line application system developed by the United States government to pre-screen travellers before they are allowed to travel into the United States.

Are there special requirements for children?

Specific documentation may be required for children under 18, especially if they are not being accompanied by a parent or guardian. Confirm details with your airline or visit the Government of Canada Travel Website for more information about travelling with children.

I am flying with my pet - what should I know?

For specific questions regarding the flight please contact your airline.

At YLW, a relieving area for pets has been designated in the landscaping to the right of the Arrivals exit doors. Please note that due to a local bylaw dogs and pets in general, other than service animals, are not allowed in the terminal unless properly contained in their travelling case.

Can I reserve a parking spot for my vehicle?

As this is a busy time of year for travel, the parking lots can get quite full. The only reservation system for parking is through Valet Parking Services. Call 778-753-3735 for more information.

Valet parking service is available at the south entrance to the terminal. This service is an additional $15 on top of the final parking cost for the long-term lot.

Is there a shuttle from the long-term lot to the terminal?

Yes, there is a shuttle from the long-term lot to the terminal building.

Look for the well marked Toyota hybrid with the orange flags. It is generally parked near the entrance to the lot or at the South entrance of the terminal building. Give the driver a wave and they will follow you to your parking spot to give you a free lift to the terminal. You can also call 250-765-5612 for a pickup.

Please note: Shuttle service may not always be available in the overflow lots.

Can I bring wrapped gifts in my carry-on?

If you're bringing gifts, leave them unwrapped as they may need to be inspected. Baked goods are allowed as carry-on. To search whether or not other items are allowed, refer to the Canadian Air Transport Security Authority (CATSA) holiday travel tips.

What can I bring in my carry-on and checked luggage?

Avoid surrendering items and guarantee that your valuables make it through security screening with you. Search the CATSA website to see which items to pack in your carry-on and checked baggage.

My flight is delayed or cancelled because of weather – who do I call?

Contact your airlines to confirm the status of your flight.

If the flight has been cancelled, do not come to the airport but instead rebook from home. If the flight is delayed but scheduled to operate, check the status of the flight and leave plenty of time to check in.

My luggage didn't arrive at the airport - what do I do?

Please contact your airline directly for questions regarding lost luggage

West Jet
1-866-666-6224

Air Canada
1-888-689-2247

Alaska Airlines
1-877-815-8253

Pacific Coastal Airlines
604-214-2360

Central Mountain Air
1-888-865-8585

NewLeaf Travel Company
204-888-4357

Air North, Yukon's Airline
1-800-661-0407 ext. 778

Air Transat
1-877-872-6728

Sunwing Airlines
1-844-853-3751