Renovations on the double double at YLW

September 16, 2019
News release

Upgrades to improve the customer experience at Tim Hortons are now underway at Kelowna International Airport (YLW). The Tim Hortons located in the terminal before security screening will undergo improvements to revitalize the restaurant experience with new lighting, flooring, open-concept seating, and a re-designed counter and queueing area. Construction is anticipated to be complete by mid-October.

Tim Hortons will remain open during construction, but with a reduced menu. Passengers travelling through YLW can continue to purchase coffee, tea, pastries such as muffins, cookies, timbits and donuts. Hot food items such as bagels, sandwiches and soup can be purchased at the Airport Plaza location, a short five-minute walk from the terminal at Airport Plaza (located next to Esso).

“Our focus is on providing a great customer experience for everyone who comes to YLW,” said Phillip Elchitz, Senior Manager, Airport Operations. “Working in partnership with Skyway Group, these upgrades are just one way we are working to ensure we are meeting the needs of travellers now and well into the future.”

During renovations, White Spot located before security will operate from 7AM to 8PM to accommodate passengers who want to purchase hot food items without leaving the terminal. Subway, Tim Hortons Express, and White Spot located in the Departures Lounge, after security screening are unaffected by construction.

“We’re excited to see the Tim Hortons location before security get a new, refreshed look,” said Ed Wong, Owner, Skyway Group Kelowna. “The new open concept design will mean a more efficient queuing area, and overall an enhanced dining experience for customers.”

In March 2018, Tim Hortons announced a majority of its Canadian locations would be renovated as part of a $700 million initiative over the next four years.

To see a full list of dining options at YLW, visit ylw.kelowna.ca.