Healthy travel at YLW
We want to help you move through the airport safely and with confidence. We're working closely with industry experts and government and health officials to implement safety measures so you feel confident taking off on your next trip.
The Government of Canada has issued a number of directives and called for enhanced screening measures in response to COVID-19 to limit its spread and provide support for Canadian travellers.
For more information on federally regulated travel restrictions, please visit travel.gc.ca
Proof of vaccination must include the following:
- full name of the person who received the vaccine
- the name of the government or organization who issued the proof or administered the vaccine
- the brand name or manufacturer of the vaccine or of the mix of accepted vaccines
- the date you received your second dose of an accepted vaccine, or your first dose of Janssen/Johnson & Johnson
The Canadian COVID-19 proof of vaccination is a reliable way for Canadians to show their COVID-19 vaccination history when travelling, and has all the necessary information for domestic and international trips.
YLW is taking every precaution to keep travel safe for all, as recreational travel across Canada re-opens.
While Covid-19 mandates are changing across the country, masks continue to be mandatory when travelling by air and for other federally regulated travel.
At Kelowna International Airport, masks will continue to be mandatory at security screening, in the departures lounge and for arriving passengers until they have exited into the baggage claim area.
This includes :
- Pre-board screening
- Departures lounge
- Departure lounge Food & Beverage locations, unless seated and actively eating or drinking
- Airside corridor and airbridges
In the pre-security area of the YLW terminal masks are recommended, but not mandatory for guests.
Passengers are required to wear a mask on the aircraft for the duration of their flight. Mask requirements may be different when passengers reach their destination. Passengers are encouraged to check the mask requirements at the airports they are travelling to throughout their journey.
Transport Canada requires all passengers who are unable to wear a mask due to medical reasons, to provide a medical certificate. If you are unable to wear a mask during your flight, you may not be able to travel. Check your airline's mask policies before travelling.
Masks must cover your nose and mouth. Masks with exhalation valves or vents, bandanas, neck gaiters, full face masks, face shields or militaristic-style masks are not permitted. Masks must remain in place at airport screening points or as directed by airline employees or public health officials.
Masks are available for purchase at the airport; however, supplies are limited. We encourage all passengers to bring a mask with them to the airport. More information about the regulation, including exceptions where face coverings must not be worn, is available on the Transport Canada website.
Travellers are responsible for verifying restrictions and exemptions before travelling. For the most up-to-date information about COVID-19 travel, testing, quarantine and borders including planning your entry to Canada, please visit travel.gc.ca/travel-covid
- Pre-arrange assistance with your airline and advise of any specific requirements you may have.
- Bring a mask with you. Disposable masks are available for purchase at the terminal; however, supplies may be limited.
- Transport Canada has updated their requirements for face coverings in airports. Acceptable masks must cover the nose and mouth (fitted disposable or cloth masks). Face coverings with exhalation valves/vents, bandanas, neck gaiters and face shields are not permitted.
- If you are unable to wear a mask due to a medical condition, ensure you have a medical certificate indicating you are unable to wear a mask and bring this document with you to the airport.
- Check-in online from home to help limit points of contact at the airport. Pay any fees and retrieve your boarding pass in advance.
- Follow CATSA packing guidelines and ensure carry on and checked luggage meets airline size and weight requirements.
- Check your flight status and opt-in for email updates from your airline. Check current security wait times.
- Plan to arrive at least two hours before domestic flights to allow enough time for check in, bag-drop and to go through security. If you are travelling internationally, you should be at the airport at least two hours before departure.
- Print bag tags using the self-service kiosks when possible and apply your own tags.
- Follow signs to the oversize luggage to drop off your checked baggage.
- Ensure your mask or face covering remains in place prior to entering the screening point.
- Sanitize or wash your hands before and after going through security.
- Maintain physical distancing wherever possible in the Departures Lounge.
- Sanitize or wash your hands before and after eating. Masks may be temporarily removed when eating and drinking.
- Leave space for others whenever possible.
- Ensure your mask is in place prior to boarding.
- Follow airline announcements and avoid congregating near gates and queuing areas.
- Have your documents ready for inspection. Be prepared to scan your own boarding pass.
- Practice physical distancing while on jet bridges and aisleways. Follow instructions of airline and airport staff.
- Ensure your mask is on prior to entering the terminal. Masks are required to be worn by all arriving passengers. The only exceptions are for children under two years old and individuals with medical conditions that prevent mask usage.
- Practice physical distancing wherever possible in the arrivals corridor.
- Follow directional signage to the luggage carousels.
- Pick up your bag and exit the luggage carousel area.
All travellers, with limited exceptions, whether entering Canada by air, land, rail or marine vessel, must use ArriveCAN.
Passengers need to submit information within 72 hours before arrival to Canada.
For more information, visit canada.ca/ArriveCAN
YLW is expanding on existing measures and implementing new ones to safeguard your health so you can travel safely. Below, we’ve highlighted some of the ways we’ve changed our operations so you can have confidence knowing we’re keeping safety top of mind, just as we always have.
- Increasing the sanitization of high-touch areas such as check-in kiosks, handrails and door handles, luggage carts and wheelchairs.
- Adding more hand sanitizer stations.
- Installing plexiglass barriers in customer service areas and at self-serve check-in kiosks.
- Installing physical distancing signage throughout the terminal.
- Adjusting queuing lines, adding information to digital screens and announcements to promote physical distancing.
- Promoting everyday preventative behaviours such as handwashing and staying home if sick with our teams across the airport.
- Implementing temporary changes to dining and other airport services. See below for more information.