Healthy travel

We want to help you move through the airport safely and with confidence. We're working closely with industry experts and government and health officials to implement safety measures so you feel confident taking off on your next trip.

The Government of Canada has issued a number of directives and called for enhanced screening measures in response to COVID-19 to limit its spread and provide support for Canadian travellers. To learn more about travel directives, visit our COVID-19 travel advisory page

What you should know when departing YLW

Temperature screening

All airlines are required to conduct a health check of travellers before they board a flight within Canada or departing from Canada. Any traveller presenting symptoms of COVID-19 will be denied boarding for 14 days or until a medical certificate is presented that confirms symptoms are unrelated to COVID-19. Please contact the Public Health Agency of Canada at 1-833-784-4397 with any questions or visit our COVID-19 travel updates page for more information.

Beginning on September 23, 2020, Transport Canada will require the Canadian Air Transport Security Authority (CATSA) to conduct temperature checks of all departing passengers and employees going past security at YLW. For more details on the process, visit CATSA's website

Masks are required

We’re asking that masks or face coverings be worn at all times in the public areas of the terminal. Masks are not required to be worn by children under two years old and individuals with medical conditions that prevent mask usage. Medical certificates are required if you are unable to wear a mask due to a medical condition.

Transport Canada is no longer allowing neck gaiters, bandanas, plastic face shields or masks with valves or vents to be used as face masks in airports.

  • Acceptable masks must cover the nose and mouth and be fitted, with ear loops around the ears or the back of the head. These can be disposable or cloth.
  • Masks with exhalation valves or vents, open-neck triangle bandanas, neck gaiters and plastic face shields are no longer permitted. Travellers wearing these types of masks will not be permitted to travel.

Watch the video below to learn more about what you can expect the next time you depart from YLW:

Before you go
  • Pre-arrange assistance with your airline and advise of any specific requirements you may have.
  • Bring a mask with you. Disposable masks are available for purchase at the terminal; however, supplies may be limited.
  • Recently, Transport Canada has updated their requirements for face coverings in airports. Acceptable masks must cover the nose and mouth (fitted disposable or cloth masks). Face coverings with exhalation valves/vents, bandanas, neck gaiters and face shields are not permitted.
  • If you are unable to wear a mask due to a medical condition, ensure you have a medical certificate indicating you are unable to wear a mask and bring this document with you to the airport.
  • Check in online from home to help limit points of contact at the airport. Pay any fees and retrieve your boarding pass in advance.
  • Follow CATSA packing guidelines and ensure carry on and checked luggage meets airline size and weight requirements.
  • Check your flight status and opt-in for email updates from your airline. Check current security wait times
Arriving at YLW
  • Plan to arrive at least 90 minutes before domestic flights to allow enough time for check in, bag-drop and to go through security.
  • If you’re getting dropped off, say goodbye to your family and friends outside the terminal. There are exceptions for those who require extra assistance.
  • Sanitize your hands upon entry to the terminal.
Checking in
  • Print bag tags using the self-service kiosks when possible and apply your own tags.
  • Undergo a touchless temperature check with your airline, when directed.
    Note: Beginning on September 23, 2020, all departing passengers will undergo a touchless temperature check at security screening. Learn more about the process
  • Follow signs to the oversize luggage to drop off your checked baggage. 
  • Follow floor markers and practice physical distancing wherever possible.
Security screening
  • Ensure your mask or face covering remains in place prior to entering the screening point.
  • Sanitize or wash your hands before and after going through security.
  • Note: Beginning on September 23, 2020, all departing passengers will undergo a touchless temperature check at security screening. Learn more about the process
Pre-boarding
  • Maintain physical distancing wherever possible in the Departures Lounge.
  • Sanitize or wash your hands before and after eating. Masks may be temporarily removed when eating and drinking.
  • Leave space for others whenever possible.
Boarding
  • Ensure your mask is in place prior to boarding.
  • Follow airline announcements and avoid congregating near gates and queuing areas.
  • Have your documents ready for inspection. Be prepared to scan your own boarding pass.
  • Practice physical distancing while on jet bridges and aisleways. Follow instructions of airline and airport staff.
What you should know when arriving at YLW

Watch the video below to learn more about what you can expect the next time you arrive at YLW:

Entering the terminal

Masks are required

We’re asking that masks or face coverings be worn at all times in the public areas of the terminal. 

  • Ensure your mask is on prior to entering the terminal. Masks are required to be worn by all arriving passengers. The only exceptions are for children under two years old and individuals with medical conditions that prevent mask usage.
  • Transport Canada has updated their requirements for face coverings in airports. Acceptable masks must cover the nose and mouth (fitted disposable or cloth masks). Face coverings with exhalation valves/vents, bandanas, neck gaiters and face shields are not permitted.
  • Practice physical distancing wherever possible in the Arrivals corridor.
  • Follow directional signage to the luggage carousels.
  • Pick up your bag and exit the luggage carousel area.
  • Remove your mask after exiting the terminal.
  • Greet your party at the front curb or arrange for ground transportation from the airport.
What we're doing to keep you safe

YLW is expanding on existing measures and implementing new ones to safeguard your health so you can travel safely. Below, we’ve highlighted some of the ways we’ve changed our operations so you can have confidence knowing we’re keeping safety top of mind, just as we always have.

COVID-19 safety measures
  • Increasing the sanitization of high-touch areas such as check-in kiosks, handrails and door handles, luggage carts and wheelchairs
  • Adding more hand sanitizer stations
  • Installing plexiglass barriers in customer service areas and at self-serve check-in kiosks.
  • Asking everyone to wear masks in the public areas of the terminal
  • Installing physical distancing signage throughout the terminal
  • Adjusting queuing lines, adding information to digital screens and announcements to promote physical distancing
  • Promoting everyday preventative behaviours such as handwashing and staying home if sick, with our teams across the airport
  • Implementing temporary changes to dining and other airport services. See below for more information.
What's open/closed at YLW

The airport terminal building is open daily from 4 a.m. until 10:30 p.m. Passengers are not permitted to stay in the terminal overnight. 

Dining, shopping & services

Food & dining

FreshiiTake-out only.
Subway

Take-out only. Open daily from 5 a.m. to 6 p.m. 

Tim Hortons

Take-out only. The location before security is open from 5 am to 5:30 p.m. and after security is open from 5 a.m. to 11 a.m. every day.

White Spot Restaurant & LoungeBefore security: Closed until further notice.

 

After security: The restaurant is open for take out and for dine-in with limited seating. Alcohol is available for purchase beginning at 5 a.m.

White Spot is open every day from 5 a.m. to 6 p.m.
 

Terminal shops & services

Airport Ambassador servicesYLW has over 70 volunteer Airport Ambassadors who provide assistance and information to travellers. Until further notice, this service will not be available.
Family Adventure ZoneClosed until further notice.
Okanagan Estate Wine Cellar

The wine shop is open the busiest days of the week: Mondays, Wednesdays, Thursdays and Sundays from 7:30 a.m. to 11:30 a.m.

When the wine shop is closed, all wines are available for purchase through the gift shop.

Tourism Kelowna information kioskOpen with reduced hours. Printed brochures are also available at the kiosk and travellers can contact Tourism Kelowna via Live Chat, phone or email.
Skyway GiftsOpen daily from 5 a.m. to 6 p.m. (located after security)
Skyway NewsOpen 6 a.m. to 2:30 p.m. daily (located before security)

Parking

Long-Term Parking LotOpen. Long-term parking rates will apply: $1.75 for the first hour and $2.75 for every additional hour, up to $14 daily. Weekly rate of $70.
Short-Term Parking LotOpen. Short-term parking rates will apply: $1.75 for the first hour and $2.75 for each additional hour, up to $21 daily. 
Valet parkingUnavailable until further notice. Passengers who currently have vehicles parked in valet parking may pick up their vehicle directly upon their return.

 

Frequently Asked Questions
Where can I fly?

Currently, domestic flights are operating at YLW with Air Canada, Air North, Central Mountain Air, Flair Airlines, Pacific Coastal Airlines, and WestJet.

Destinations include: Vancouver, Victoria, Whitehorse, Cranbrook, Prince George, Calgary, Edmonton and Toronto. Please contact the airline directly to book.

YLW does not currently have scheduled commercial international or transborder flights. The Government of Canada has restricted inbound overseas international flights to four Canadian airports (Toronto Pearson, Calgary, Vancouver and Montreal).

See below for our current flight schedule:

AirlineDestinationFrequency
Air CanadaToronto 5x/week (Sunday, Monday, Tuesday, Thursday, Saturday)
VancouverDaily 
Air NorthVancouver 2x/week (Tuesday & Thursday)
Whitehorse 2x/week (Tuesday & Thursday) 
Central Mountain AirCalgary2x/week (Tuesday & Friday)
Fort St. John (via Prince George)3x/week (Tuesday, Wednesday, Thursday)
Prince George3x/week (Tuesday, Wednesday, Thursday)
Terrace (via Prince George)3x/week (Tuesday, Wednesday, Thursday)
Flair AirlinesCalgary2x/week (Monday & Friday) 
Edmonton2x/week (Thursday & Sunday) 
Vancouver2x/week (Wednesdays & Saturdays)
Winnipeg2x/week (Wednesdays & Saturdays)
Pacific Coastal AirlinesCranbrook4x/week (Tuesday, Thursday, Friday & Sunday)
Victoria10x/week (Sunday-Friday)
SwoopToronto4x/week (Sunday, Monday, Thursday, Friday)
WestJetCalgaryDaily
Edmonton6x/week (Sunday-Friday)
VancouverDaily

 

For information about destinations and current travel restrictions within Canada, visit timetotravel.ca.

Do I need to wear a mask?

Due to an increase in air service and passengers, all arriving and departing passengers, airport employees and visitors who enter the terminal will be required to wear a mask or face covering, with some exceptions. Children under the age of two, and individuals with medical conditions that prevent mask usage are exempt. 

Transport Canada has updated their requirements for face coverings in airports. Acceptable masks must cover the nose and mouth (fitted disposable or cloth masks). Face coverings with exhalation valves/vents, bandanas, neck gaiters and face shields are not permitted.

Please ensure your mask is on prior to entering the terminal.

 

Will my temperature be taken at YLW?

All airlines are required to conduct a health check of travellers before they board a flight within Canada or departing from Canada. Any traveller presenting symptoms of COVID-19 will be denied boarding for 14 days or until a medical certificate is presented that confirms symptoms are unrelated to COVID-19. Please contact the Public Health Agency of Canada at 1-833-784-4397 with any questions. Visit our COVID-19 travel updates page for more information.

On September 23, 2020, temperature checks will be conducted at security screening. All departing passengers and employees going past security will undergo a contactless temperature check. For more details on the process, visit Transport Canada's website

On July 30, 2020, temperature screening began at Canada’s four largest airports: Vancouver, Calgary, Toronto and Montreal. 

How early should I come to the airport?

We're advising all departing passengers to arrive at the airport at least 90 minutes prior to domestic flights to allow enough time to drop off any luggage and go through security.

To avoid contact points at the airport, check-in online prior to arriving and if you're checking a bag, use a self-service kiosk to print off your bag tag and apply it yourself. Sanitize or wash your hands frequently while at YLW to keep yourself and others healthy.

Is the terminal open to individuals who are not flying?

We are encouraging passengers to say goodbye to friends and family outside of the terminal; however, airport visitors are still permitted inside the terminal. If you're meeting an arriving passenger, bring a mask with you and ensure it is on prior to entering the terminal.

If you're picking someone up, free parking is available in the Cell Phone Waiting Area (located next to Esso at Airport Plaza). When your passenger is ready to be picked up, exit this area and meet them at the front of the terminal. Get more information about parking on our Parking page.

Are check in kiosks being cleaned and sanitized?

Airport cleaning staff are working hard to sanitize high-touch areas of the terminal. All common areas are sanitized frequently throughout the day. This includes: luggage carts, hand rails, counters, and wheelchairs to keep our passengers healthy. 

Please do your part to reduce the spread of infection. Sanitize your hands upon entering and frequently throughout your time at the airport. 

What other amenities are being sanitized?

Airport cleaning staff are working hard to sanitize high-touch areas of the terminal. All common areas are sanitized frequently throughout the day. This includes: luggage carts, hand rails, counters, and wheelchairs to keep our passengers healthy. 

Please do your part to reduce the spread of infection. Sanitize your hands upon entering and frequently throughout your time at the airport. 

We've also implemented several safety measures to keep passengers healthy while travelling through YLW:

  • Increasing the sanitization of high-touch areas such as check-in kiosks, handrails and door handles, luggage carts and wheelchairs
  • Adding more hand sanitizer stations
  • Installing plexiglass barriers installed in customer service areas and at self-serve check-in kiosks.
  • Asking everyone to wear masks in the public areas of the terminal.
  • Installing physical distancing signage throughout the terminal
  • Adjusting queuing lines, adding information to digital screens and announcements to promote physical distancing.
  • Promoting everyday preventative behaviours such as handwashing and staying home if sick, with our teams across the airport.
Will you notify me of a possible COVID-19 case at YLW?

We will continue to be transparent and share information about events impacting YLW. As such, we are sharing notifications we receive from the BC Centre for Disease Control and airlines about possible exposures to COVID-19 on flights arriving or departing from YLW. We are providing our utmost support to these agencies and are doing our part to help notify passengers and the community of potential exposure.

This information is changing rapidly and we are advising all recent travellers to visit BCCDC’s public exposures page for inbound and outbound flights in B.C. with a case of COVID-19 on board. If you have travelled to or from other parts of Canada, and are concerned about potential in-flight exposure, check the Federal government website

Is the Wine Shop open?

The Okanagan Estates Wine Cellar is open during the busiest times at the airport. Passengers can continue to purchase wine from the gift shop when the wine shop is closed. All of the wines you know and love from the Okanagan are available for purchase from either the wine shop or the gift shop.

Current hours:
Sunday/Monday/Thursday/Friday: 7:30 a.m. to 11:30 a.m.

 

Are car rentals available?

Rental cars are available for pick up in the terminal. We suggest arranging and booking your car rental in advance to ensure you have a vehicle available for when you arrive. For more information about car rentals at YLW, visit our Transportation page.

What time does the terminal open? Close?

Due to the COVID-19 pandemic, the terminal building is subject to early closure. Currently, the terminal opens at 4:00 a.m. and closes at 10:30 p.m.  Passengers are not permitted to stay in the terminal overnight when flights are not operating.