Shops & services

Airport shops and services

Terminal Map

YLW offers passengers a number of shops, restaurants and services for your convenience.

 

Food & beverage

Before security

White Spot Restaurant and Lounge - The restaurant is open daily from 8 a.m. - 8 p.m.

Tim Hortons - Open daily 4:30 a.m. – 8 p.m. for take out and dine in service. Tim Hortons offers premium coffee, flavoured cappuccinos, specialty teas, homestyle soups, fresh sandwiches and fresh baked goods. 

After security

White Spot Restaurant and Lounge - The restaurant is open daily from 4:30 a.m. – 10:30 p.m. *limited menu after 7:30 p.m.

Tim Hortons Express - Open daily for take out from 4:30 a.m. – 8 p.m. Tim Hortons Express offers beverages and limited snacks like cookies and muffins.

Subway - Open daily from 4:30 a.m.  – 9 p.m. Subway serves made-to-order sandwiches, salads, wraps and soups.

Shops & services

Before Security

Skyway News - Located in the main terminal before security screening, Skyway News sells magazines, snacks and gifts. Open seven days a week from 6 a.m. - 6 p.m.

After Security

Okanagan Gifts – ​Located in the departures lounge, this retailer offers travel necessities, snacks, duty free products, local art and souvenirs. Open daily from 4:30 a.m. until the last flight departs. Okanagan Duty Free opens 90 minutes prior to international and transborder flights. 

Okanagan Estate Wine Cellar – Located in the departures lounge, Okanagan Estate offers a selection of wines from the Okanagan's finest wineries.

Open seven days a week from 8 a.m. - 8 p.m., wine shop hours are subject to change. When the wine shop is closed, all wines are available for purchase through the gift shop.

Best Buy – Purchase electronics from the Best Buy vending machine located in the departures lounge.

RBC ATM – Withdraw both Canadian and American money from the RBC ATMs located in the departures lounge.

Okanagan + Co - Located in the departure lounge has a unique curation of local Okanagan brands including Love for Kelowna, Kelowna Vibes, and Okanagan Lifestyle. 

Free Wi-Fi

The Wi-Fi is faster and still free. Recently, we upgraded the Wi-Fi so it's faster and easier to access from anywhere in the terminal.

Whether you're checking your work email or streaming cute animal videos, you'll have the convenience of being connected to a free and fast network.

Family Adventure Zone

We've recently renovated the play area to revitalize the space and transform it into an active play area for kids of all ages. The new Family Adventure Zone features a tree-fort inspired play structure with a slide, and a cozy space for reading.

Other features include:

  • Reading nook with books supplied by the Okanagan Regional Library
  • New seating area with Adirondack-style chairs
  • Nature inspired mural

Family Adventure Zone play structure

Airport Ambassadors

YLW has over 70 volunteer Airport Ambassadors who perform a range of services from assisting people with disabilities to providing information on the community. They are positioned throughout the airport seven days a week, 365 days a year and can be identified by their red blazers or golf shirts to help travellers make full use of airport amenities. 

Volunteer at YLW

Therapy Dogs

YLW’s Ambassadog program helps soothe anxious travellers.

YLW brings trained Ambassador Dogs into the terminal to provide all airport users with a support service to help manage anxiety and stress associated with travelling.

Ambassadogs are easily identifiable with their YLW ID badges, and with their handler beside them. Led by an Airport Ambassador in a red coat, handlers can also help answer any travel questions you may have.

There are currently nine dogs who work at YLW, and are specially trained to be interacted with. The next time you are at YLW and want a little extra support, say hello to one of our friendly Ambassadogs.