Shops & services
Changes to airport shops and services
Due to COVID-19, YLW has implemented temporary changes to several airport services until further notice.
YLW offers passengers a number of shops, restaurants and services for your convenience.
Tim Hortons - Open daily 5 a.m. – 5:30 p.m. for take out service only. Tim Hortons offers premium coffee, flavoured cappuccinos, specialty teas, homestyle soups, fresh sandwiches and fresh baked goods.
WhiteSpot Restaurant and Lounge - The restaurant is open daily from 5 a.m. – 7 p.m. including the dining room
Tim Hortons Express - Open daily for take out from 5 a.m. – 12 noon. Tim Hortons Express offers beverages and limited snacks like cookies and muffins.
Subway - Open daily from 5 a.m. – 7 p.m., or until the last flight departs. Subway serves made-to-order sandwiches, salads, wraps and soups.
Skyway News - Located in the main terminal before security screening, Skyway News sells magazines, snacks and gifts. Open daily from 6 a.m. – 1:45 p.m.
Spirit of the Okanagan Art Kiosk – YLW has partnered with Suk'ʷtəmsqilxʷ West Kelowna Arts Council and Skyway Gourmet Ventures to offer Okanagan themed artwork for purchase in the departures lounge. Featuring over 20 annually juried artists, the Art Kiosk showcases a breadth of original sculpture, jewelry, First Nations artwork, landscapes and contemporary pieces that celebrate the beauty, values and culture of the Okanagan.
Okanagan Gifts – Located in the departures lounge, this retailer offers travel necessities, snacks, duty free products, local art and souvenirs. Open daily from 5 a.m. to 7 p.m. Okanagan Duty Free opens 90 minutes prior to international and transborder flights. Okanagan Duty Free is currently closed as there are no international or transborder flights at YLW.
Okanagan Estate Wine Cellar – Located in the departures lounge, Okanagan Estate offers a selection of wines from the Okanagan's finest wineries.
Open daily from 8 a.m. – 3 p.m., wine shop hours are subject to change. When the wine shop is closed, all wines are available for purchase through the gift shop.
Best Buy – Purchase electronics from the Best Buy vending machine located in the departures lounge.
RBC ATM – Withdraw both Canadian and American money from the RBC ATMs located in the departures lounge.
The Wi-Fi is faster and still free. Recently, we upgraded the Wi-Fi so it's faster and easier to access from anywhere in the terminal.
Whether you're checking your work email or streaming cute animal videos, you'll have the convenience of being connected to a free and fast network.
The Grant Thornton Business Centre (located after security) is closed until further notice.
If you are looking for a place to work, tables and seating areas are outfitted with electrical outlets to charge laptops and mobile devices. Free Wi-Fi is located throughout the terminal.
The Family Adventure Zone is currently closed to implement physical distancing measures and to help prevent the spread of COVID-19.
We've recently renovated the play area to revitalize the space and transform it into an active play area for kids of all ages. The new Family Adventure Zone features a tree-fort inspired play structure with a slide, and a cozy space for reading.
Other features include:
- Reading nook with books supplied by the Okanagan Regional Library
- New seating area with Adirondack-style chairs
- Nature inspired mural
The Ambassador program is temporarily suspended to implement physical distancing measures and to help prevent the spread of COVID-19.
YLW has over 70 volunteer Airport Ambassadors who perform a range of services from assisting people with disabilities to providing information on the community. They are positioned throughout the airport seven days a week, 365 days a year and can be identified by their red blazers or golf shirts to help travellers make full use of airport amenities.
The Ambassador Dog program is temporarily suspended to implement physical distancing measures and to prevent the spread of COVID-19.
YLW’s Ambassadog program helps soothe anxious travellers.
YLW brings trained Ambassador Dogs from Pets and People Visiting Society into the terminal to provide all airport users with a support service to help manage anxiety and stress associated with travelling.
Ambassadogs are easily identifiable with their YLW ID badges and Pets and People branded leashes, and with their handler beside them. Led by an Airport Ambassador in a red coat, handlers can also help answer any travel questions you may have.
There are currently nine dogs who work at YLW, and are specially trained to be interacted with. The next time you are at YLW and want a little extra support, say hello to one of our friendly Ambassadogs.