Shops & services

Changes to airport shops and services

With the COVID-19 public health issue continuing to evolve, temporary changes to several airport services have been implemented until further notice. 

YLW offers passengers a number of shops, restaurants and services for your convenience.

YLW Terminal Map

Food and beverage

Before security

WhiteSpot Restaurant and Lounge - Closed until further notice. 

Tim Hortons - Open daily 5:30 a.m. - 5:30 p.m. for take out service only. Tim Hortons offers premium coffee, flavoured cappuccinos, specialty teas, homestyle soups, fresh sandwiches and fresh baked goods. 

After security

WhiteSpot Restaurant and Lounge - Open daily from 5 a.m. to 6 p.m.
The restaurant is open for take out and for dine-in with limited seating.  Alcohol is available for purchase beginning at 5 a.m.

Tim Hortons Express - Open daily from 5 a.m. to 11 a.m. Tim Hortons Express offers beverages and limited snacks like cookies and muffins.

Subway - Open daily from 5 a.m. to 6 p.m. Subway serves made-to-order sandwiches, salads, wraps and soups.

Shops and services

Before Security

Skyway News - Located in the main terminal before security screening, Skyway News sells magazines, snacks and gifts. Open daily from 6 a.m. to 2:30 p.m.

RBC ATM – Withdraw both Canadian and American money from the RBC ATMs located in the main terminal and the departures lounge.

After Security

Spirit of the Okanagan Art Kiosk – ​YLW has partnered with Suk'ʷtəmsqilxʷ West Kelowna Arts Council and Skyway Gourmet Ventures to offer Okanagan themed artwork for purchase in the departures lounge. Featuring over 20 annually juried artists, the Art Kiosk showcases a breadth of original sculpture, jewelry, First Nations artwork, landscapes and contemporary pieces that celebrate the beauty, values and culture of the Okanagan.

Okanagan Gifts – ​Located in the departures lounge, this retailer offers travel necessities, snacks, duty free products, local art and souvenirs. Open daily from 5 a.m. to 6 p.m., or until the last flight departs. Okanagan Duty Free opens 90 minutes prior to international and transborder flights. Okanagan Duty Free is currently closed as there are no international or transborder flights.

Okanagan Estate Wine Cellar – Located in the departures lounge, Okanagan Estate offers a selection of wines from the Okanagan's finest wineries. Open Mondays, Wednesdays, Thursdays and Sundays from 7:30 a.m. to 11:30 a.m. All wines continue to be available for purchase through the gift shop outside of these hours.

Happy and Grateful Shoe ShineTemporarily closed
Shoe shine service located in the departures lounge, beside the business centre. Open Monday - Friday from 9 a.m. to 5 p.m.

Best Buy – Purchase electronics from the Best Buy vending machine located in the departures lounge.

RBC ATM – Withdraw both Canadian and American money from the RBC ATMs located in the main terminal and the departures lounge.

Free Wi-Fi

The Wi-Fi is faster and still free. Recently, we upgraded the Wi-Fi so it's faster and easier to access from anywhere in the terminal.

Whether you're checking your work email or streaming cute animal videos, you'll have the convenience of being connected to a free and fast network.

Grant Thornton Business Centre

The business centre, accessible to all passengers in the departures lounge, features private work stations with charging stations and free Wi-Fi.


Family Adventure Zone

We've recently renovated the play area to revitalize the space and transform it into an active play area for kids of all ages. The new Family Adventure Zone features a tree-fort inspired play structure with a slide, and a cozy space for reading.

The Family Adventure Zone is currently closed to implement physical distancing measures and to help prevent the spread of infection. 

Other features include:

  • Reading nook with books supplied by the Okanagan Regional Library
  • New seating area with Adirondack-style chairs
  • Nature inspired mural

Family Adventure Zone play structure

Airport Ambassadors

The Ambassador program is temporarily suspended to implement physical distancing measures and to help prevent the spread of COVID-19.

YLW has over 70 volunteer Airport Ambassadors who perform a range of services from assisting people with disabilities to providing information on the community. They are positioned throughout the airport seven days a week, 365 days a year and can be identified by their red blazers or golf shirts to help travellers make full use of airport amenities. 

Volunteer at YLW

Therapy Dogs

The Ambassador Dog program is temporarily suspended to implement physical distancing measures and to prevent the spread of COVID-19.

YLW’s Ambassadog program helps soothe anxious travellers.

YLW brings trained Ambassador Dogs from Pets and People Visiting Society into the terminal to provide all airport users with a support service to help manage anxiety and stress associated with travelling.

Ambassadogs are easily identifiable with their YLW ID badges and Pets and People branded leashes, and with their handler beside them. Led by an Airport Ambassador in a red coat, handlers can also help answer any travel questions you may have.

There are currently nine dogs who work at YLW, and are specially trained to be interacted with. The next time you are at YLW and want a little extra support, say hello to one of our friendly Ambassadogs.