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Frequently asked questions

When should I arrive at the airport?

If you are travelling within Canada, you should be at the airport no later than 90 minutes prior to the departure of your flight.

If you are travelling internationally, you should be at the airport at least two hours before departure.

What shops and services are at YLW?

YLW offers passengers a number of shops, restaurants and services for your convenience. See the shops and services page for more information.

Can I reserve a parking spot for my vehicle?

There is no reservation system for parking; however, with over 2,600 parking stalls you shouldn't have any trouble finding parking during the regular season. 

The Valet parking lot accepts reservations. A one time fee of $20 will be added to the final parking cost at the end of the daily or weekly long-term parking rate. To book, visit royalstarkelowna.com.

YLW also has a Gold Pass program for the lot directly in front of the terminal. See the parking information page regarding the Gold Pass program and parking fees.

Holiday travel: Parking may be limited during busy holiday travel periods, such as long weekends, December and March for Spring Break. We recommend using alternative transportation to the airport during these times.

What can I bring in my carry-on and checked luggage?

Search the CATSA website to see which items to pack in your carry-on and checked baggage.

Holiday travel: If you're bringing gifts, leave them unwrapped as they may need to be inspected. Baked goods are allowed as carry-on.

Do you have shuttle service from the long-term lot to the terminal?

Yes, there is a shuttle from the long-term lot to the terminal building.

Look for the well-marked white SUV. It is generally parked near the entrance to the lot or at the south entrance of the terminal building. Give the driver a wave and they will follow you to your parking spot to give you a free lift to the terminal. You can also call 250-765-5612 for a pickup.

Please note: Shuttle service may not always be available in the overflow lots.

Who do I contact if I need special assistance?

YLW is committed to helping passengers who face everyday challenges by removing barriers and offering additional services.

Passengers with special needs are welcome to contact YLW's Administration Office with any questions about the services or amenities listed below. We also encourage those who require special assistance to inform their airline of their specific needs.

Additional information about the screening process can be obtained from the Canadian Transportation Agency's website at cta-otc.gc.ca.

Accessibility

Throughout our airport, YLW strives to maintain a fully accessible facility. Amenities include:

  • Accessible parking stalls
  • Automatic doors
  • Covered loading bridges
  • Accessible washrooms
  • Mobilift®
  • Elevators and ramped walkways

Services

YLW also offers a variety service to assist passengers with physical challenges. 

  • Wheelchairs are available at the airline check-in desk or by request of an Airport Ambassador.
  • Security Escort Passes are available at the airline check-in counter. These temporary passes allow a family member or aid to escort a passenger, in need of special assistance, through security to their departure gate. Our specially trained Airport Ambassadors are also available to escort passengers with special needs through pre-board screening into the departures area.
  • Text phone teletype centre is located in the arrivals terminal (to the immediate left of the car rental booths) and near the business centre in the departures lounge. Pay text phone teletype centres are available for hearing or speech-impaired patrons.
  • Service animals can be relieved in the designated landscaping to the right of the Arrivals exit doors. Please note: due to a local bylaw other pets are not allowed in the terminal, unless properly contained within their traveling cases.
  • Language assistance can be provided in most circumstances. Contact Airport Administration to inquire about employees or volunteers that speak various languages, including sign language.
  • Accessible ground transportation can be provided by many of our car rental agencies, taxi and shuttle companies; however, advanced booking is required. For a list of accommodating companies and their contact information, please visit our  transportation page.
Can I travel with cannabis?

Despite the fact that cannabis is legal in Canada, it is illegal now and will remain illegal to transport cannabis across Canada's national and international borders.

It is the responsibility of those passing through YLW to understand and adhere to all applicable local, provincial, federal and international regulations regarding the carriage and possession of cannabis. Transporting cannabis across international borders is illegal. You could be subject to criminal charges if you try to travel to other countries with any amount of cannabis in your possession. 

If you are entering Canada and you have cannabis with you in any form, you must declare it to the Canada Border Services Agency (CBSA).

For more information, visit the Government of Canada website or CATSA for information about travelling with recreational or medical cannabis.

Can I travel with a bicycle?

Yes, all bikes being must be packed in a bike box or bag and be checked as oversized baggage. Please ensure your bag/box can be opened for inspection. All bikes need to be hand searched by security.

Contact your airline directly for information on height and weight restrictions for travelling with a bike.

Where are the smoking areas located?

YLW is committed to providing a safe, secure and healthy airport experience for everyone. We provide a smoke and vape-free environment inside the airport—at all times and for all substances—and have designated smoking and vaping areas outside the terminal building for public use. 

There are two smoking areas located at YLW. A covered smoking area with seating is located at the south end of the terminal building, near the Valet Parking lot.

An alternate smoking area is located at the north end of the terminal, outside of the arrivals area.

Where can I smoke cannabis?

Those who wish to smoke or vape cannabis may do so at designated smoking areas only—outside the terminal building on the north and south ends. These areas are clearly marked.

View a map of the terminal

What kind of identification do I need?

Requirements can vary depending on whether you are travelling domestically or internationally so you should check with your airline. Be sure to have valid government issued photo identification for all flights. All passengers, including Canadian and U.S. citizens, are required to present a valid passport when travelling by air between Canada and the United States.

If you are not a Canadian or American and you are travelling to the United States, please apply for Electronic System for Travel Authorization (ESTA). ESTA is an online application system developed by the United States government to pre-screen travellers before they are allowed to travel into the U.S.

Are there special requirements for children?

Specific documentation may be required for children under 18, especially if they are not being accompanied by a parent or guardian. Confirm details with your airline or visit the Government of Canada Travel website at travel.gc.ca for more information about travelling with children.

I am flying with my pet - what should I know?

For specific questions regarding the flight please contact your airline.

At YLW, a relieving area for pets has been designated in the landscaping to the right of the Arrivals exit doors. Please note that due to a local bylaw dogs and pets in general, other than service animals, are not allowed in the terminal unless properly contained in their travelling case.

My flight is delayed or cancelled because of weather – who do I call?

Contact your airline to confirm the status of your flight.

If the flight has been cancelled, do not come to the airport but instead rebook from home. If the flight is delayed but scheduled to operate, check the status of the flight and leave plenty of time to check in.

My luggage didn't arrive at the airport - what do I do?

Please contact your airline directly for questions regarding lost luggage.

WestJet
1-866-666-6224

Air Canada
1-888-689-2247

Alaska Airlines
1-877-815-8253

Pacific Coastal Airlines
604-214-2360

Central Mountain Air
1-888-865-8585

Flair Airlines
204-285-0844

Air North, Yukon's Airline
1-800-661-0407 ext. 778

Air Transat
1-877-872-6728

Sunwing Airlines
1-844-853-3751

Does YLW have a departure tax?

There is a $20 Airport Improvement Fee at the Kelowna International Airport for each departing (non-connecting) passenger.

This fee is collected by the airlines on behalf of YLW when your ticket is purchased. For further details concerning this fee, contact the Airport Administration office at 250-807-4300.

Is there luggage storage available at the airport?

At this time, YLW does not have luggage storage facilities.

Can I fly a drone near the airport?

Airports are No Drone Zones!

More and more people are flying drones and UAVs. Transport Canada regulates their use to keep the public and other airspace users safe. Before you take to the skies, make sure you understand the rules and follow them. Not doing so could put lives at risk and cost you up to $25,000 in fines and/or jail time.

Learn more on the Transport Canada website.